Report Center

If you have suffered account-related damages, you can receive consultation.

  • You can report account theft for the following games: Lost Ark.
  • For other games, please use Customer Service > 1-on-1 Inquiry.
Account Theft Report If your account information was abused by someone else
and loss(es) of characters and/or items have occurred,
you can submit a theft report.
File Appeal If you feel that your account has been unfairly suspended,
you can check the details and submit an appeal.
My Report/Appeal History You can check the progress of your reports and
appeals here.
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