Account Theft Report Center

If you have suffered account-related damages, you can receive consultation.
If you feel that your account has been unfairly suspended, you can check the details and submit an appeal.

You can report account theft for the following games: Lost Ark, Soul Worker, Tales Runner, and CrossFire.
For other games, please use Customer Service > 1-on-1 Inquiry.

Account Theft Report

If your account information was abused by someone else
and loss(es) of characters and/or items have occurred,
you can submit a theft report.

Account Theft Report

File Appeal

If you feel that your account has been unfairly suspended,
you can check the details and submit an appeal.

Filed Appeal

My Report/Appeal History

You can check the progress of your reports and
appeals here.

View My Reports